Frequently Asked Questions
What happens if I lose my key or access card?
If you lose your keys or access card you should contact us
immediately. If you lose both keys we will be required to bring in
a safe specialist to drill out the lock and replace it. You will be
charged a minimum of $150 for this.
If you lose your access card, we will cancel your old card and replace it.
The charge for this is $50.
Will my safe deposit box be covered by insurance?
NZ Vault does not insure the contents of items stored
at the Vault. It is your responsibility to insure the contents of the
box. If you mention to your insurance company that your goods
are stored in a vault they often will give you a discount on your
Can I give other people access to my safe deposit box?
Yes, as the primary box holder you can nominate other people to also have access
to your safe deposit box.
What happens to my safety deposit box if I die?
In the event of the death of a sole hirer of a safe deposit box, the
safe deposit box will not be accessible by anyone other than the
legal personal representative appointed by the hirer’s estate.
Can anyone else get access to my safety deposit box?
No, only you or the people you nominate can access your safety
deposit box. You will have the only two keys provided.
Note: While we will not volunteer any information, if the police,
the Court, or relevant Government agency present a search
warrant for your safe deposit box, signed by a New Zealand
Court of Law, you may be contacted to open your safety deposit
box or it may be forcibly opened. It is very rare for this to
Can I get access to my safe deposit box after hours?
Yes, if there is an emergency and you need to access your
safe deposit box after hours you can ring 0800
NZVAULT (0800 698285) and if a custodian is
available they will open the vault for you. There is a
callout fee of $150.
To enquire click here or phone
0800 NZ VAULT (0800 698 285)
|phone: ||0800 NZVAULT|
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|Auckland: ||(09) 309 3580|
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|Wellington: ||(04) 915 1168|
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